Exchange, Return and Refund Policy

DEADLINES

Returns: up to 14 days after receiving the item

Exchanges: up to 30 days after receiving the item

Item must be unused or minimally used, with no signs of damage

Item must have the original tag and be in its original packaging

Proof of purchase or receipt must be included

Personalized products (including engravings)

Custom-made jewelry, class rings, special-order watches

Items on sale

Gift cards

Items adjusted at the customer’s request (such as resized rings)

If your item arrives defective, damaged, or incorrect, contact us immediately after receiving it. We will evaluate the issue and resolve it promptly.

Send an email to: info@richesjewelry.com

Or call/message: (321) 662-3241

Important: Do not send any item before receiving our instructions. Items returned without prior authorization will not be accepted.

Exchanges can be done in two ways:

• In person, at our physical store (by appointment)

• Online, by mailing the product after prior contact and approval

We provide full support to ensure safe and convenient exchanges for online clients.

After receiving and inspecting the item:

• If approved, the refund will be issued to the original payment method

• Processing may take up to 20 business days, depending on your bank or credit card provider

If the timeframe has passed, please contact us for follow-up.

Return shipping costs are the responsibility of the customer, except in cases of store error or manufacturing defect.

Riches Jewelry is not responsible for returns made outside the allowed timeframes or those that do not meet the conditions stated in this policy.